FAQ
PAYMENT OPTIONS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major payment methods, including:
- Credit cards: Visa, MasterCard, American Express, Diners Club, and Discover
- Wallets: Apple Pay, Google Pay, and Amazon Pay
- Shop Pay
- Shop Pay Installments
- PayPal
- Crypto: USDC
DISCOUNTS & PROMOTIONS
HOW DO I GET THE 20% OFF PROMOTION?
The discount is automatically applied to eligible products.
HOW DO I GET 15% OFF MY FIRST ORDER?
Use the code 15FIRSTORDER at checkout.
This code is valid for one-time use per customer and applies only to your first purchase.
SIZE GUIDE
HOW DO I FIND MY SIZE?
Check our SIZE GUIDE for detailed measurements.
If you need help, feel free to reach out via our online chat—we’re happy to assist!
SHIPPING & DELIVERY
WHERE DO YOU SHIP?
We ship within the United States and internationally.
For more details on international shipping, visit our INTERNATIONAL SHIPPING section.
WHERE DO ORDERS SHIP FROM?
All orders are shipped from Miami, Florida.
WHICH CARRIERS DO YOU USE?
We ship via USPS, UPS®, FedEx, and DHL Express.
HOW MUCH DOES SHIPPING COST?
Shipping costs are calculated at checkout.
HOW CAN I GET FREE SHIPPING?
Free shipping is automatically applied to orders over $50 at checkout.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Delivery times depend on your location. Most orders arrive within 1–5 business days after payment is processed.
CAN I TRACK MY ORDER?
Yes! Once your order ships, you’ll receive an email with your tracking number and instructions.
You can also track your order anytime through our TRACK MY ORDER page.
WHAT IF MY ORDER HASN’T ARRIVED?
If your order hasn’t arrived within the expected timeframe, please contact us at service@fuckyeahunderwear.com or via our online chat so we can assist you.
RETURNS & EXCHANGES
HOW DO I RETURN A PRODUCT?
You may return products by contacting us at service@fuckyeahunderwear.com or through our online store chat. We’ll provide you with the return instructions. We recommend using a trackable shipping service.
Returns are accepted within 10 calendar days of delivery, provided the items are unused, in their original condition, and include all original packaging.
Once your return is approved, you can choose between:
- a store credit for the full value of the item, or
- a refund to your original payment method.
Shipping costs are non-refundable.
For returns from outside the United States, import taxes and/or customs duties may apply depending on the destination country. These charges are the responsibility of the customer.
HOW DO I EXCHANGE A PRODUCT?
You can request an exchange from the comfort of your home. Simply email us at service@fuckyeahunderwear.com or contact us via our online store chat, and we’ll guide you through the process. We recommend using a trackable shipping service to ensure your package arrives safely.
Exchanges are accepted within 30 calendar days of delivery, as long as the items are unused, in their original condition, and include all original packaging.
Once approved, items can be exchanged for another product of equal value.
Shipping costs are non-refundable.
For exchanges from outside the United States, import taxes and/or customs duties may apply depending on the destination country. These charges are the responsibility of the customer.
INTERNATIONAL SHIPPING
WHERE DO YOU SHIP?
We ship worldwide.
WHERE DO ORDERS SHIP FROM?
All international orders are shipped from Miami, United States.
WHICH CARRIERS DO YOU USE FOR INTERNATIONAL SHIPPING?
We ship internationally via DHL Express, UPS®, FedEx, and USPS.
HOW MUCH DOES SHIPPING COST?
Shipping costs are calculated at checkout.
HOW CAN I GET FREE WORLDWIDE SHIPPING?
Free worldwide shipping is available on orders over $100 and is automatically applied at checkout.
HOW LONG DOES DELIVERY TAKE?
Delivery times vary by destination:
- Americas: 4–7 business days
- Europe: 7–10 business days
- Oceania: 7–10 business days
- Asia: 7–10 business days
- Africa: 7–10 business days
CAN I TRACK MY ORDER?
Yes! Once your order ships, you’ll receive an email with your tracking number and instructions.
You can also track your order through our TRACK MY ORDER page.
WHAT IF MY ORDER HASN’T ARRIVED?
If your order hasn’t arrived within the expected timeframe, please contact us at service@fuckyeahunderwear.com or via our online chat.
WILL I HAVE TO PAY CUSTOMS FEES?
International orders may be subject to import taxes and/or customs duties depending on the destination country. These charges are the responsibility of the customer.
OTHER TOPICS
STILL HAVE QUESTIONS?
Contact us via our online chat.